“This morning I phoned Island Window Coverings Ltd. at 3381 Tennyson Avenue Victoria, BC, and I spoke to Terry. I mentioned that I had an issue with my Vinyl Blind and was looking to get a new one. So we discussed different blinds because you cannot get my type of blind anymore. Terry gave me some really good suggestions for a new blind for me, and we finally decided on one. Before I hung up the phone Terry asked me what is the issue with my blind, so I explained that the pull strings had broken and so I couldn’t pull up the blinds anymore and the wand gears were slightly broken.To my surprise, Terry immediately told me that she knew a professional who could probably fix my Vinyl Blind for me and proceeded to give me the fellows name and phone number. I called the fellow right away and he said call him on Monday and we could set up a day and time to get the Vinyl Blind to him so he could fix it. I had to phone Terry back and tell her how very impressed I was with her suggestion, it made me feel like I was watching “Miracle On 34th Street at Christmas time”. In the future should we have a need to deal with any window coverings in our home, our family will now be dealing with Island Window Coverings Ltd. from now on! I am so impressed with their client care attitude that this company deserves our support and I am going to tell all of my friends about this experience also. Congratulations to all of you who work at Island Window Coverings Ltd., especially Terry and Debbie the owner, all of you are the reason this company has been around for over 33 years. Many thanks for being a great company who cares about their clients. – Ross H”
DL - Jan 16, 2023